We reached our decision by looking at the companies reputation among therapists and users, the ease of use of the platform, accessibility, additional resources offered, level of care, and professional and ethical integrity. Some people may prefer the experience of working with a therapist in person. The price is based on your preferences in the questionnaire, where you live, and therapist availability. Talkspace is a text-based online therapy service with optional live video sessions. Be it via phone, text, or video call this global company's goal is to make mental health services more widely accessible. Exploring the efficacy of telehealth for family therapy through systematic, meta-analytic, and qualitative evidence. Consider in-person therapy rather than virtual therapy if you: Also, BetterHelp therapy sessions may not be suitable for people who need more intense treatment options, like dialectical behavioral therapy (DBT) and psychodynamic therapy. Clients who live in remote areas or who have limited mobility or limited access to transportation may be more motivated to participate in online therapy, Zadeh says. At BetterHelp, my therapist had a much more relaxed, client-led approach to the session, and 15 minutes of the session were consumed by audio issues with the companys native video hosting. Studies suggest that online-based therapy may offer similar benefits to therapy in person. Many Americans Continue to Experience Mental Health Difficulties as Pandemic Enters Second Year, The Implications of COVID-19 for Mental Health and Substance Use. Once youve verified your account, BetterHelp will ask you what issues youd like your therapist to have experience with. BetterHelp offers private, affordable online counseling when you need it from licensed, board-accredited therapists. When looking for a therapist, asking the right questions will help you find the best fit. A psychiatry session costs $249 for the initial visit, followed by $125 for each subsequent session. Talkspace is a text-based therapy platform. We use our own and third-party cookies and web beacons to deliver a faster and safer experience, to monitor and analyze usage, to comply with laws, and for advertising purposes. Since 2013, over 30,000 licensed, accredited, and board-certified therapists from BetterHelp's network have helped more than 2,000,000 people face life's challenges and improve their mental health. Overall, users were very satisfied with both platforms, and the companies received similar ratings in most categories: 90% of Brightside users rated it good to excellent overall, while 86% of BetterHelp users did the same. That being said, since online therapists are distant from the client, it may be difficult to respond immediately or effectively when a crisis situation or tragedy happens. Overall, I would rate my experience with BetterHelp as excellent. In terms of the overall sign-up process, Brightside may have better results, but BetterHelp is simpler, easier, and faster. (2019). You can try the service for free for 7 days. The company works with: All have at least 3 years of experience in the field with at least 1,000 hours of practice, according to the company website. The only data BetterHelp collects is: You can learn more about BetterHelps privacy policy here. She took the initiative to lead the session and outline what we should accomplish, both that day and in the course of our work together, while still giving me plenty of time to talk. . Varker T, et al. Healthlines former senior market editor Jamey Powell found that this was one of her favorite benefits of BetterHelp. BetterHelp was easier to find a match for my scheduling needs as well, and I could schedule the first session for just a day away. Answer a few questions about your therapy goals to get started. It wont be visible to anyone else unless you choose to share it. Youll be asked to fill out a questionnaire to check your eligibility. BetterHelp has an average of 4.07 out of 5 stars on Better Business Bureau (BBB) from over 330 customer reviews. Have questions about this ad or our catalog? Users generally report positive experiences with BetterHelps network of therapists, services, and the effectiveness of the therapy sessions. With over 20,000 trained, experienced, and accredited therapists covering a wide range of areas - from depression and anxiety to family and couples therapy - it's never been easier to receive personal, professional help when you need it. Here are some cons to consider before trying BetterHelp: You can connect to BetterHelp on your computer, tablet, or smartphone. Its available in the United States and the United Kingdom. Our user survey demonstrates a similar opinion: 66% of BetterHelp users described the process of looking for a therapist to be easy or very easy, while only 57% of Brightsides users felt the same way. For instance, BetterHelp gives clients the option to communicate with a therapist via messaging several days a week, in addition to a virtual live therapy session. BetterHelp is an online therapy service where you can access a therapist 24/7 via a phone call, video chat, live chat, or text message. Brightside uses Zoom to host all therapy sessions, and sends a Zoom link to your portal. KFF health tracking poll July 2020. For $150 a month, you get unlimited access to a therapist. If youre in crisis or experiencing an emergency, call 911 for assistance. For first-quarter 2023, Teladoc Health anticipates total revenues to be between $610 million and $625 million. BetterHelp does not take insurance, and clients pay out of pocket. As of September 2021, Northeastern University is offering BetterHelp as a referral option, advertising 20 free weekly sessions for its students and faculty. Users can also revisit messages from therapists at any time with the platforms re-read feature. You can also schedule video, phone or live chat sessions and access counseling services using four methods: BetterHelp counselors do not make official diagnoses or prescribe medications. Ultimately, how BetterHelp measures up against its competitors will depend on your personal needs, preferences and what you hope to get out of your therapy experience. According to data from the Centers for Disease Control and Prevention (CDC), 20% of people in the United States will experience a mental health condition in any given year. Interested in trying BetterHelp? Your counselor will reply with questions, guidance, homework, or feedback. We can help! BetterHelp is an entirely online therapy service, so there are some key differences to keep in mind when comparing online and in-person therapy. BetterHelp is the convenient way to get professional help from a licensed therapist. We follow an advertising policy . (2021). Alena is a professional writer, editor and manager with a lifelong passion for helping others live well. She brings more than a decade of media experience to Forbes Health, with a keen focus on building content strategy, ensuring top content quality and empowering readers to make the best health and wellness decisions for themselves. The BetterHelp platform keeps you informed of the process with emails, typically assigning a therapist to you within anywhere from a few hours to a few days. Independent online reviews on BetterHelp are overall strongly positive. 2023 Forbes Media LLC. You may connect with them through text-only messaging in your private chat room. Our Story Only about 15% of therapists who apply are accepted to the BetterHelp platform, according to its website. Although we found BetterHelp to have a faster turn-around and a larger pool of therapists, Brightsides therapists had a uniform, results-driven approach, and we felt their sessions to be more focused and productive. Content is reviewed before publication and upon substantial updates. BetterHelp also allows you to book extra sessions, but will not give a price until you actually try to book the session. BetterHelp does not take insurance. If youre interested in trying BetterHelp, you can get started here. To establish that the product manufacturers addressed safety and efficacy standards, we: We do the research so you can find trusted products for your health and wellness. Brightside prescriptions focus primarily on selective serotonin reuptake inhibitors (SSRIs) and serotonin and norepinephrine reuptake inhibitors (SNRIs), which are standard medications used for treating depression. We do not offer individual medical advice, diagnosis or treatment plans. We dont publish any health content until our. It explicitly specifies what it doesnt treat, which are conditions it deems serious enough to warrant in-person care: eating disorders, addiction issues, or serious mental health conditions such as bipolar disorder (BPD) or schizophrenia. BetterHelp is an online therapy company that was launched a year after Talkspace in 2013. Systematic review of lessons learned from delivering tele-therapy to veterans with post-traumatic stress disorder. Finding a therapist is a huge step in caring for your mental health. After answering a short questionnaire, youll be connected with a therapist (on average, youll be matched within 24 hours, according to the company). Individual For myself Couples For me and my partner Teen For my child Professional, licensed, and vetted therapists who you can trust BetterHelp markets itself as the world's largest online therapy service with nearly 2 million users, according to its website. The COVID-19 pandemic and resulting economic fallout have taken a toll on the mental health of many Americans, according to a March 2021 Pew Research Center report[1]Many Americans Continue to Experience Mental Health Difficulties as Pandemic Enters Second Year. Keep in mind, Brightsides choice to mandate video connection for all sessions might be a quality issue rather than a lack of resourcesmany reputable therapists consider live chat or phone sessions to lack the level of connection necessary for a productive therapy session. Founded in California in 2013 by two ad-tech professionals, BetterHelp's goal is to remove some of the challenges related to traditional in-person therapy, including convenience, cost and stigma, and make remote counseling available to anyone, anywhere, anytime. Research on telehealth has shown it may be effective for people with many mental health conditions. Submit ONCE per commercial, and allow 48 to 72 hours for your request to be processed. If youve been given a court order for therapy, BetterHelp cant fulfill that. Check out our FAQ Page. 990 Villa Street, Mountain View, CA US 94041. Once verified, the information you provide will be displayed on our site. Frequently asked questions about BetterHelp, ncbi.nlm.nih.gov/pmc/articles/PMC7829321/, journals.sagepub.com/doi/10.1177/1357633X17730443. A subscription ranges from $60 to $90 a week, billed monthly. Each therapist is also qualified and certified by their states professional board. The subscription cost may be lower than in-person sessions with a qualified therapist. However, I am just one personsome people might prefer BetterHelps more relaxed, client-led standard of therapy. The reviews about BetterHelps services on Trustpilot are as positive and appreciative as the ones on BBB. Since BetterHelp is online, there are more therapists to choose from, and finding a compatible therapist may take significantly less time and effort. Accessed 6/29/2021. BetterHelp has a 4.6 out of 5 stars rating on Trustpilot from more than 4,100 customer reviews. As a Product Manager at BetterHelp, you'll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding . BetterHelp counseling prices range from $60 to $90 a week based on your location, and you can select a payment plan with recurring weekly, monthly or quarterly payments. For medications, you'll be charged either your pharmacy copay or, if paying out of pocket, a flat rate of $15 per medication. A 2016 review of high quality studies found that internet-delivered CBT sessions with a therapist reduced various anxiety symptoms at least as much and sometimes more than in-person CBT sessions with a therapist. While our team of, Best Hearing Aids for Severe Hearing Loss. BetterHelp has some therapists licensed to work in other countries as well, but coverage information and foreign language options are not broadly available. BetterHelp - Get Started & Sign-Up Today Help us match you to the right therapist Please fill out this short questionnaire to provide some background information about you and the issues you'd like to deal with in therapy. Youll be asked for your credit card information at this time, or you can apply for financial aid. I found my online video sessions with my therapist to be as helpful as my previous experiences with in-person therapy. The platform offers therapy and counseling to individuals, couples, teens between ages 13 and 17, and veterans. Rachel Goldman, PhD FTOS, is a licensed psychologist, clinical assistant professor, speaker, wellness expert specializing ineating behaviors, stress management, and health behavior change. If you're feeling stressed, drinking a hot (or cold) cup of tea may help. Brightside and BetterHelp are both Silicon Valley startups, as their slick, well-designed, easy-to-use websites demonstrate. What type of therapy are you looking for? Learn more about how they compare. These cookies . Brightside accepts a wide range of insurance: Cigna, Aetna, Optum/UnitedHealthcare, Anthem CA, and Allegiance are all considered in-network, and it also accepts health savings account (HSA) or flexible spending account (FSA) card payments. Brightsides messaging feature goes to both your therapist and your care coordinator, and is intended more as a customer service helpline than for actual therapeutic exchanges. Still, it can be tricky to navigate the vast offerings of telehealth providers to figure out which service is the best for your situation. You only need to enter your first name or nickname at this stage. Facing obstacles . It also provides additional services like journaling and group therapy sessions. However, while browsing therapist bios, I did find the average years of experience to be higher at Brightside than at BetterHelp. Around one-fifth of U.S. adults say theyre experiencing high levels of psychological distress, and 28% of them say the pandemic changed their lives in a major way. This process helps narrow down the options to get a therapist who best meets your needs. Other reviewers report being pleased with the matchmaking process with the therapist and ease of switching to another therapist. Just log on at your appointment time and your counselor will prompt you to start the video chat. If you want to learn more about BetterHelp and insurance, consider reading our in-depth article on the topic. BetterHelp pairs users with licensed therapists for web-based therapy sessions. You can learn more about how we ensure our content is accurate and current by reading our. It allows for more flexibility in scheduling, as clients have access to more specialists and can select the specialists who can work with their schedules.. One of the biggest differences between therapist qualifications at these two companies is that at Brightside, your therapist is guaranteed to specialize in CBT as it applies to depression, and will use this as their primary therapeutic technique. If you prefer to choose your own therapist, you can do so by navigating to the bottom of the BetterHelp homepage and clicking Find a therapist. However, this choice isnt explained in BetterHelps FAQs page. Prices range from $60 to $90 a week, depending on how many live sessions you want to schedule. BetterHelp is a subscription plan with services not generally covered by health insurance, Medicare, or Medicaid. You can choose between video, phone, or live chat options for therapy sessions, all hosted right on the site or app. The journal feature may be useful if you want to try writing down your thoughts and feelings. Note that an online counselor will not be able to make any official diagnoses, fulfill any court orders, or prescribe medication. However, I stuck with the same therapist, and over the course of four video sessions, she offered suggestions on ways to alleviate or prevent anxiety and resolve recurring communication issues with one of my siblings. During my counseling sessions, we explored cognitive-based therapy tools for being more positive, communicating more effectively and alleviating anxiety. We include products we think are useful for our readers. Live chat is an instant messaging service in which you write to your therapist, and they respond in real-time during your booked session time. I was hooked up with an amazing therapist, and she is so intelligent and kind-hearted. But this suggests its algorithm for matching clients with therapists is more detailed than BetterHelps, and therefore more accurate. However, many BetterHelp counselors also specialize in specific issues, including: BetterHelp is not the right choice if you have thoughts of hurting yourself or others, are a minor or under the care of a legal guardian or are experiencing an urgent crisis or emergency. There are more users who switch therapists on BetterHelp, although the majority of users at both companies have never switched therapists: 62% of Brightside users, and 61% of BetterHelp users, never switched. Neither the site nor its therapists will submit claims for you, and although its FAQ page says you are welcome to try to get reimbursed yourself, it notes that services offered using this site are generally not covered by health insurance, Medicare or Medicaid. Its unclear how the services between Brightside and BetterHelp differ enough to allow one to take insurance and the other not to. And to go one step further, one of our own chose to do a hands-on review for this service. You can potentially get a discounted rate depending on the services you choose. Unfortunately, there is no search capability, so if youre looking for a specific form of therapy or area of expertise, its going to require a lot of reading and manually sifting through therapist bios. Overall, we preferred Brightside for its consistent, highly specific care from a team of well-qualified therapists. We include products we think are useful for our readers. Depending on what youre looking for, BetterHelp offers counseling for individuals, couples, or families. Often they will send you worksheets or additional resources related to whatever issues you bring to the table. However, its large customer base isnt built on performance alone. The actual click-through process takes less time, and the matching turnaround is also much faster. They are pouring millions of dollars into advertising to grow their user base. Cognitive behavioral therapy is one of the gold standards of talk therapy and centers around changing unhelpful or faulty ways of thinking. Although I was initially reluctant to embrace online therapy as opposed to an in-person experience, I soon became comfortable sharing my thoughts and feelings in video counseling sessions. I also wanted to learn ways to better communicate with my siblings, with whom I occasionally clash over caregiving matters. DiGo, a creative agency that focuses exclusively on promoting better habits using Positive Behavior Change Marketing, has developed a series of videos in 15- and 30-second spots depicting ordinary. At Brightside, messages include both your therapist and a customer service representative. She described her therapist as being qualified, empathetic, thoughtful, and a great listener.. BetterHelp isnt free. She is a former investigative reporter with more than 25 years of experience as a journalist and writer. BetterHelp offers anytime one-on-one messaging with your therapist, whereas Brightside's in-portal messaging is for scheduling and customer service issues only, not for therapy. Instead of listening to unsolicited advice from everyday people, BetterHelp invites you to get real therapy through its online platform. All the companys counselors have a masters or doctorate degree and possess at least 3 years and 1,000 hours of experience as mental health professionals. While traditional therapy offers the quiet comfort of facial expressions and affirmations, in todays tech-centric world, even that can be closely mimicked through BetterHelps live video sessions. If you feel like your thoughts are crowded or foggy, boiling them down into a few sentences can help bring a lot of clarity and understanding.. I received a notification via email and on the desktop platform, she says. Brightside charges $300 a month, which works out to $75 a session, while BetterHelp charges $60 to $90 a week, which includes one session. Lin T, et al. BetterHelp allows customers to change therapists at any time and as many times as they find necessary. BetterHelp does not offer any medication management or psychiatry services. If you want to communicate with your therapist outside your scheduled therapy sessions, you can message them, and they will message you back. Whats more, 75% of Brightside users said they would be likely or very likely to recommend the service to a friend, while 77% of BetterHelp users said the same thing. Highly tailored to depression and anxiety, Does not treat conditions beyond depression and anxiety. Receive the help you deserve. BetterHelps portal also offers a space to book group sessions, which include mens and womens groups, as well as support groups for loneliness, burnout, parenting, relationships, and many other common stressors you may want to connect with others about. BetterHelp has a wide array of counselors who are specialized in specific concerns and needs, like: BetterHelp also offers individual counseling, couples counseling, and teen counseling with a focus on the services above. Online therapy platforms connect you with licensed providers, which can include psychiatrists, psychologists, licensed marriage and family therapists, licensed clinical social workers and licensed professional counselors. The app and website are easy to navigate. Both platforms are available in all 50 U.S. states. BetterHelp is part of Teladoc Health Inc.. You can work with a therapist via your computer, smartphone, or tablet. In addition to screening BetterHelp using our intensive vetting process, we also looked at their medical credibility, business practices, and social impact. BetterHelp counselors are available via text messaging and live chat, as well as video and phone sessions. At BetterHelp, you may get a therapist who uses CBT, or you may get someone with more of an eclectic approach, as I do not insist on using any particular modality for each client, but rather, I like to tailor my approach and methods, as one of my BetterHelp therapists described herself in her bio. Video therapy has been proven to be just as effective as in-person therapy. BetterHelp has expanded its services in recent years and now partners with businesses and universities. Unlike me, our users slightly preferred BetterHelp over Brightside: 87% of BetterHelp users rated the sites therapist qualifications from good to excellent, while 86% of Brightside users did the same. If youre considering self-harm or suicide, help is available. She spent many years working and living in Beijing, China, covering arts and environmental issues for a variety of publications. Many Americans Continue to Experience Mental Health Difficulties as Pandemic Enters Second Year. Founded in 2013, BetterHelp is the largest online therapy platform in the world, offering virtual therapy with licensed and accredited therapists via chat, phone calls, and video calls. We surveyed 105 users from each online therapy company and asked the companies to complete questionnaires. BetterHelp is an affordable, convenient option that offers solutions for people who prefer to talk on the phone or via video call. This includes eating disorders and substance use disorders. BetterHelp last advertised a new product in December, 2021. (2020). BetterHelp is known to have unscrupulous advertising techniques, and is also currently in hot water for intentionally duping investors about its financial situation. This method is like email, so its not a real-time chat. I received counseling through BetterHelp for four weeks, seeking short-term counseling for stress and anxiety over caregiving and concerns about my mother, who has health issues and lives in another state. BetterHelp is one such online therapy service that allows you to text-chat with a licensed, accredited therapist 24/7. However, some note that their insurance didnt cover their BetterHelp subscription cost. Psychiatry evaluations and medication management are also available. Mobile apps for BetterHelp are available on Google Play and the Apple App Store. These are called groupinars. If you want to attend a groupinar but arent able to make it to the meeting time, you can get a link to the recording via email. BetterHelp therapists will not diagnose conditions. Former Healthline employee Jamey Powell tried out BetterHelp and was really pleased with her experience. BetterHelp specifically is a low-cost option that many universities and organizations partner with to provide counseling to large communities. The service is generally more affordable than in-person therapy. Brightsides specific focus outperforms BetterHelps generalized services. The company will bill you every 4 weeks. If youre someone who enjoys the ease of texting, 24/7 communication, and never leaving the house, BetterHelp is a great fit for you. BetterHelp did have an easier-to-use platform with more therapists and quicker response times, but the quality of care at Brightside won out over instant gratification for us. Unlimited access to a therapist who best meets your needs than in-person sessions with my therapist to have unscrupulous techniques! From a team of, best Hearing Aids for Severe Hearing Loss at... Described her therapist as being qualified, empathetic, thoughtful, and therapist availability benefits to therapy in person Street! Help you find the average years of experience to be just as effective as in-person therapy include both therapist. For BetterHelp are overall strongly positive psychiatry session costs $ 249 for the initial betterhelp advertising, followed $... Of COVID-19 for Mental Health Difficulties as Pandemic Enters Second Year reading our betterhelp advertising that their insurance didnt their! A questionnaire to check your eligibility BetterHelp subscription cost I would rate my experience.. Users generally report positive experiences with in-person therapy information at this time, or prescribe medication helps... 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