For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. Were taking Season Tickets digital. Create a New Account. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Or is any of the information above inaccurate? Please read our guide on refunds and exchanges here. The section labeled "Account alias" will have a link to click labeled "Add email.". SplitSave tickets work with group save too. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . Copyright Trainline.com Limited and its affiliated companies. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. Under "Contact info," select Email Google Account email . Click here to view details of the benefits of this Railcard and of the Railcard Contract. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. Note that the 16-17 Saver will expire on your 18th birthday. The Trainline does not provide customer service by email, but does provide it by phone. Use our train times page to plan your journey and see when off-peak services start. 1. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. You can manage your UK coach booking with National Express through us. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. But Trainline, his ticket agency, charges him a $43 ticket change fee. Please allow a few working days for your refund to clear and the money to reach your account. We are also not responsible for losses that you suffer that are not related to our booking service. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. This is the fastest and easiest way, and you immediately get an email confirming the change. There is no fee associated with this. We will in no circumstances pay or be responsible for any indirect loss. Select "Add Account" and then input your old email address. We'll make the operator's terms and conditions available to you before you pay. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. Changes must be made before your original journey departs. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). We help customers across Europe make more than 172,000 smarter journeys every day. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. SplitSave saves you money by splitting your journey into multiple tickets. You can book tickets for a group of people (passenger/passengers) through our booking service. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). If you are interested in a career at Trainline, please click here. Calls from outside the UK may cost more. 11 Jan 2023. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. To change your Google Account email: In your Google Account, open the Personal info tab. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. Partial cancellation and changing your ticket for journeys outside of the UK. You must be aged between 16 and 25 years old to buy this Railcard. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. For more information, please see our Privacy Policy. Find out how to get in touch with Trainline here. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. The company providing the hosting services is Amazon Web Services (AWS). If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. On weekdays, the discount is valid after morning peak times. Call us between 09:00 and 17:00 UK time Monday to Friday. Please allow up to 5 days for your refund to clear and the money to reach your account. Phone number to dial +44-0871-244-1545. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Weve tried to cover a wide range of devices, but our app wont work on all of them. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. Travelcard Season Tickets are also valid on most London Bus services. Call picked up by a real person YES. Delayed by at least 15 minutes. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. On the right pane click on the pencil icon in the Contact section. We will give you the key information on the tickets we sell, so you can make an informed choice. Europe's leading train and coach booking app . Calls from outside the UK may cost more. You can use your Railcard to buy discounted tickets for adults and children travelling with you. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. When travelling by train in Britain, you can usually get on the next available service if you miss your connection. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. you are the card holder), or that you have the right to use the payment card if you dont own it. We are not responsible for any loss or damage that is not foreseeable. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. Well always let you know the options available to you during our booking process and give you any relevant information and instructions. If you do, you may be subject to an infringement action, or other action we feel is appropriate. Answer. Thats one less thing to have to remember! we truly believe our work has a genuine impact and will change travel for the better. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. This minimum fare does not apply to: Click here to view the minimum fare. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. A 26-30 Railcard gives you 1/3 off rail fares across Britain. You can travel anytime on weekends and public holidays. Google Account email. We do not accept payment by cash or cheques in any currency. Please note that all future reservations will be cancelled upon processing the withdrawal request. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). For more information, read our FAQ page . 5. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. Company No. To find their contact details see the list of Train Operating Companies. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. Cancellation process smarter journeys every day replacement Season tickets are also not responsible for indirect. Changing your ticket for journeys outside of the operators the hosting services is Amazon Web services ( AWS ) Trainline... Email, but does provide it by phone more than 172,000 smarter every... 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