We received these statements as recently as July 24, 2022 and December 1, 2022. Masks and Physical Distancing Requirements: Masks are no longer required to wear masks onboard. All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. When will we receive our final documents? NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. Is A Pre-Arrival COVID-19 Test Required? Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. Are Any Unvaccinated Passengers Able to Sail? We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. The complaint has been investigated and resolved to the customers satisfaction. Are Any Unvaccinated Passengers Able to Sail? Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. Passengers will need to present proof of a pre-arrival COVID-19 test. The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. Are Any Unvaccinated Passengers Able to Sail? Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Air Are there luggage restrictions during the trip? The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. Thanks guys. . Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. Who Needs to Be Vaccinated: In October, 2022, following Greek Public Health guidelines, the line removed all its COVID-19 vaccination, proof of COVID recovery and pre-departure testing requirements for all guests unless required by local regulations. Expires September 30, 2022. Is A Pre-Arrival COVID-19 Test Required? ST42496CST No. >54m^m6?YU{. Is A Pre-Arrival COVID-19 Test Required? All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Is A Pre-Arrival COVID-19 Test Required? Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. Yes, beginning October 4, 2022, globally. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. Children 12 and under are not required to be vaccinated. 0000003531 00000 n On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. Is A Pre-Arrival COVID-19 Test Required? If, for arguments' sake, you paid $20,000 cash and decide to cancel 2 months before embarkation, you would have a choice of $10,000 cash or a $20,000 FCV. Will NEVER cruise with Viking again. having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. Yes, all. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Are Any Unvaccinated Passengers Able to Sail? Kids under 2 years of age are not required to test. Do you have a Viking Oceans Future Cruise Credit? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Disappointed with Viking Cruises cancellation policy. Viking accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. Is A Pre-Arrival COVID-19 Test Required? It also provides $100,000 of medical coverage and $100,000 of medical evacuation coverage along with trip interruption, baggage coverage and trip delay. Is A Pierside, Pre-Embarkation COVID-19 Test Required? In 2023, unvaccinated travelers are welcome. A limited-time reduced deposit of 10% is due within 7 days of booking; pay in full by May 15. . Yes, passengers aged under 17 (with testing). Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I got back what I could, but believe me, that $19k could have been another nice trip to take. 0000004722 00000 n Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. Is A Pre-Arrival COVID-19 Test Required? Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). Based on this information, the cruise was rebooked on February 23, 2021 to July 2022. The large voucher money is gone. Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. The company left an official comment on this complaint. Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. Masks and Physical Distancing Requirements: Masks are no longer required. Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. Is A Pierside, Pre-Embarkation COVID-19 Test Required? We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. So glad I was talked into that scam. But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Face coverings are optional. No, though facial recognition and temperature checks will be performed prior to board. Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. Are Any Unvaccinated Passengers Able to Sail? This review was chosen algorithmically as the most valued customer feedback. Unvaccinated passengers 12 and up must present proof of a negative COVID-19 test. Stay current with special offers, news and destination-focused content. As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. No. Please note we are unable to secure your reservation until payment is received in full. Masks and Physical Distancing Requirements: Face masks are optional on board for all vaccinated passengers. 0000005293 00000 n Is A Pierside, Pre-Embarkation COVID-19 Test Required? Product Eligibility: New & existing reservations made by April 30, 2022. Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. Space is limited, and items are subject to removal should another guest select the reservation. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. Masks and Physical Distancing Requirements: Face masks are optional. Would you like to go to your cart now or pay for your items later? Cruise Critic Breaks It Down. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. 0000034310 00000 n Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. I had the France trip booked so I applied the $24, 000 voucher towards that trip. The F.B.I. CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. 0000003945 00000 n Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. Share your photos and videos with others to prove the truth of your words. What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. No longer required. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. RELEASE OF LIABILITY You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to VRC or the Carrier or Your Personal Information. The final dose must be completed at least 14 days before sailing. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. 0000027032 00000 n 0000035028 00000 n Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. Masks and Physical Distancing Requirements: Masks are not required. 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