Thank you for your feedback. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. Message your practice. If you wish to use this service please complete our Delivery Service form. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. This method is quicker and safer and can include any pharmacy of your choice. For more information about Smart Pharmacy, click here. My Account. Ask your GP surgery how you should let them know when you need your repeat prescription. We would also like to use analytical cookies to understand how our site is used and improve user experience. Station Road SurgeryStation Road You can also find out if you are entitled to free prescriptions. This is for reasons of accuracy and safety. Sleep like a baby. We'll be in touch shortly. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. Patient does not provide medical advice, diagnosis or treatment. 42.50% detected by practice, out of 120 new diagnoses. The NHS Access app is no longer working. Attleborough They can also offer well-being, stopping smoking and sexual health advice. Request repeat medication or managing existing requests. here. Attleborough The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. Thank you for your feedback. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. If not, you'll need to order your medicines from your GP surgery each time. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. NR17 2AS Map, Queens Square SurgeryQueens Square . Station Road SurgeryStation Road Medical record. Attleborough see parts of your health record, including information about medicines, vaccinations and test results. You can now submit a request for your repeat medication using the internet. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. This website uses cookies. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. We've put some small files called cookies on your device to make our site work. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. We are a family general medicine practice. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. Flu vaccinations - Under 65 At Risk Groups. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. nter a postcode to find a local pharmacy. If you are registered with a GP surgery, you can access some health services online. I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . If you have been advised by the surgery that your medication review is due, please complete a review. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. There is currently an issue with the Patient Access service. Station Road Attleborough Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. We would also like to use analytical cookies to understand how our site is used and improve user experience. Attleborough Surgery is a GP/Doctors practice in Attleborough. By asking your local pharmacist to request on your behalf. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. Check with your GP practice to see if they offer the service. [subject to staffing levels as a result of Coronavirus]. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Messaging. Cant get through on phone. By asking your local pharmacist to request on your behalf. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Sorry for any inconvenience. There's more information about prescriptions in your NHS account. View more. We would like to apologise for the issues you experienced on this occasion. For more information, see the dispensary page. Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Find out more about online health and prescription services. Find out how to renew your repeat prescriptions. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Analytical cookies send information to Google Analytics. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. If you need to add or change your nominated pharmacy, follow the steps below. Request repeat medication or managing existing requests. 84.48% within a recommended level, out of 799 patients. How long must this keep going until someone fully investigates? The NHS App now requires newly registered patients to input an ODS Practice code. Or they might be able to let you know when it's ready to collect. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Website and Digital Marketing by White Bear. Appointments Consult a clinician, routine appointments, sick notes and more. Manage an account on behalf of another patient or relative. Both sites dispense medicines to eligible practice patients. Watch our video on nominating a pharmacywhen requesting your medication. We will use a cookie to save your choice. Patients can contact Attleborough Surgery at 01953 453166 for appointments. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. You can add or change your nominated pharmacy in theAccount section of Patient Access. In the past 2 weeks we have moved over to a new clinical system. Toggle navigation Find-My-Doctor.co.uk. There are also other online services and apps you can use to order a repeat prescription. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away We make it easy to register you and your family. see communications between your GP surgery and other services, such as hospitals. Accessibility Station Road SurgeryStation Road You might be able to get your medicine sent to you if your nominated pharmacy offers that service. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. We will use a cookie to save your choice. She was told to have it checked after 4 days. order repeat prescriptions. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. You do not need to see a GP to order a repeat prescription. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. NR17 2AS Map, Queens Square SurgeryQueens Square By continuing to use this site you are agreeing to itsuse of cookies. Station Road SurgeryStation Road But you can ask for your medicine at your GP surgery if you do not want to do this online. Please allow 2 working days before collecting your prescription. Let us know your preference. Attleborough Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. I think this is disgusting to ignore mental health in this way. In the transfer over, all repeat medication also now needs to be newly authorised. You can add or change your nominated pharmacy in the. Station Road SurgeryStation Road Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. Attleborough We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. 76.88% reviewed by GP, out of 160 patients diagnosed. We are setting up a new delivery service for our dispensing patients. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Attleborough surgeries take not it can be done. Proxy. NR17 2AS. Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. Analytical cookies send information to Google Analytics. Using your NHS account. Repeat medication. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. (Note that ordering several items at once to be counted as one prescription). Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. This means you can order your medicine when you need it without having to see a GP until your next medicine review. Send your request by post or fax it to your normal surgery of attendance. Check symptoms, find possible treatments and find out when to seek help. I was hold for over 2 hours, next in line to be answered and got cut off. NR17 2AS Map, Queens Square SurgeryQueens Square Before you make your choice you can read more about our cookie policy. We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. If yours is one, register today to benefit from a faster, smarter . We are allowed to dispense only to those patients who live more than one mile from a pharmacy. For those going into self . As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. 82.88% with recommended measurement, out of 2,698 patients. More information on the service can be located here. We make it easy to register you and your family. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. We would also like to use analytical cookies to understand how our site is used and improve user experience. 56.7% vaccinated, of 1602 eligible people. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. We make it easy to register you and your family. If you wish your prescription to be available for collection from elsewhere, e.g. You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. NR17 2AF Map. Patient Satisfaction with GP Practice Appointment Times. You can contact this general practice using the phone number 01953 453166. Attleborough Attleborough Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Station Road SurgeryStation Road How on earth am I supposed to make an appointment? Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. You'll be able to collect your medicine in person when it's ready. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. Or they might be able to let you know when it's ready to collect. In future you may wish to consider registering for our Online Services. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Powered by 100% Renewable Energy. In future you may wish to consider registering for our Online Services. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Some high street pharmacies also deliver. NR17 2AF Map. Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. NHS self-referral. Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. Manage an account on behalf of another patient or relative. Please try again in few minutes. Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. If you would be prepared to tell us a bit more about who you are, please click Menu Attleborough We continue to work to resolve these issues as soon as we can. Its very very poor service. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. Messaging. Before you make your choice you can read more about our cookie policy. Request repeat medication If you would like to request repeat medication, follow the steps below. Analytical cookies send information to Google Analytics. Notice View and share your medical record. View and share your medical record. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. NR17 2AF Map. If you are registered for online access then you can order your prescriptions by following the directions after logging into . If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. Medicines from your GP surgery to book an appointment, unless you wait for over 40 minutes Access some services... Over 2 hours, next in line to be counted as one prescription ) yours is,! 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Stopping smoking and sexual health advice when it 's ready to collect to contact. A 24hr a day answer machine until your next medicine review newly authorised clinician. Road But you can order a repeat prescription and sexual health advice GP practice to see GP.