This generally happens when the cost of the purchased item by the customer is lower in value. You can either send back the item or you can keep it with yourself. Returns are typically processed within 7 days of receiving your package; however, as of January 2022, due to COVID-19 circumstances, refunds are taking approximately 10-12 days . I went to UPS to return a few items and they told me i had to purchase the packaging to return my items. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The "Order Detail" page will be displayed. From some leather pants. 3. (1) Sign into your SHEIN account. Lets see below some of SHEIN frequently asked questions and their answers. The original shipping fee and insurance are non-refundable. Hi, Im Laura and I love fashion, cooking, my kids and finding great shopping bargains. Some SHEIN orders can reach us without problems, on time and with the products we ordered, but on some occasions, although it is not normal, SHEIN can refund us the money for the order even if it has arrived at home. Yes, you can return sale items if they meet the return policys requirements. 4. did you safely get a refund? The SHEIN will deduct shipping charges from your refund. Free Shipping On 35+ Free Return - 45 Days 1000+ New Dropped Daily Get 3 Off First Order! In about 5-10 working days we will have the money in our account. UPS said that Shein does not supply the packing. However, if you have any questions in your mind then ask us in the comment section below. I got this message too. In this section, you can read step by step process to start your return. Returns of Party and event products are not acceptable. Turns out shes a huge fan of their affordable, trendy styles. Now read below how to return products items back to SHEIN. 4. Some of the clothes were a little bit bad material look really cheap but you get what you pay for. 4- Lastly, click View to download and print your return label. Refer to the above article to know about it in detail. If its less than 45 days, your return will be processed smoothly. There is no customer service. SHEIN sometimes allows its users to keep the package that they wish to return. Then I issued a return and like OP, I haven't found a return label and there was a notification saying that "You are welcome to keep the item without returning it, no return label will be sent. " But with all online clothes shopping, there comes a time when you need to make a return because something doesnt fit right or just isnt what you thought it would be. You can return swimsuits and bikinis to SHEIN if the hygienic seal is not broken. [2023], VAT and Customs in Cider, do I have to pay them when I place an order? Return Steps. Moreover, they do accept the return of select orders and send in their representative to collect the package from you. If I cancel an order on SHEIN will I be refunded? Otherwise, you can return any product to SHEIN. Today well break down exactly when and how you can return your product for either a refund or exchange. 4,123 reviews for SHEIN, 2.7 stars: 'By far the worst site in History. They are very generous to their customers. Why my SHEIN package says delivered but not here? SHEIN is growing day by day and now it has become one of the top fashion product selling platforms. What day is better to shop at SHEIN [Updated 2023], How To Sell Patpat Clothes And Create A Business Easily [2023], SHEIN Shipping Guarantee: What is it for? Returns of a refunded order will be done in the same way as all other orders, simply requesting the return of the items you need and leaving them at the collection point. All Rights Reserved. website. If you want to return any product that is not according to your expectations then you will not get a prior refund all the time. posted 2 years ago - Anonymous. I hope our guide to the Shein return policy helped you in some way. Believe me, its totally harmless if you got something like, a refund without returning the shipped package. Yes, you can but we suggest you contact customer service first before going to return your items. Since processing your purchase takes 1-3 business days and standard shipping takes 6-8 business days, youll receive your Shein purchase between 7-11 business days after you buy it online. Let SHEIN enjoy a few hours of less work! Save my name, email, and website in this browser for the next time I comment. You can try on clothes purchased by Shein before returning them, but you cannot return used or worn items. Continue with Recommended Cookies. We will not be held responsible for the return of non-SHEIN products. Next, visit My Order and click the order that you want to return it. Returns are available in both ways, in-store returns and online purchased items at www.shein.com. We hope that you have got the answer to how do I return items to SHEIN without original packaging? (4) According to your request, a return link or a return label has been successfully obtained. Sign in to your SHEIN account. I bought a lot and Id like to return a lot. If you need to return items Shein prefers that u reuse the same packaging by taping along your cut. Why Does Shein Refund Without Returning The Item. Their customer service guy told me I can keep my jeans. soooo basically theyre refunding me $50 and i dont have to return these dresses? anything that marks the extraordinary part of this generation excites her. I think you don't have to, I also got that notice, and I didn't receive my return label like I used to. Does anyone have Sheins USA returns address? I ordered 3 items and they all came without tags. Do you have to return Shein in original packaging? c. If you receive a damaged/defective item, SHEIN Customer Service should be notified within 24 hours of receipt. Check Here: Can You Make SHEIN Return Without Original Packaging? SHEIN will definitely attempt the return and send you the return label even if the cost of the item is worth a few dollars. Their generosity is quite intriguing at the same time you would tend to become cautious fearing spammers. You simply login to your account and start your returnNO receipt required. My absolutely favorite thing about Shein (and the highlight of this completely honest SheIn review) is the return policy and how easy it is to return items. How does it work? Heres Everything You Need to Know. Aliexpress Clothing APP [2023], How to make descriptions for selling clothes [With Examples], Vestiaire Collective How does it work to sell? An example of data being processed may be a unique identifier stored in a cookie. Step 1: Sign in to your Shein account and go to the My Orders tab. Yes, you can return an item to Amazon without the original packaging. Open SHEIN app, log in to your account. I went ahead and messaged their customer service, and they responded saying that the reasoning was because I was a "valued customer". Find many great new & used options and get the best deals for Shein Dark Emerald Green Glitter Studded Velvet Dress L 16 Gothic Glam Party at the best online prices at eBay! Its my first time ordering from them. Step 1: In your Shein account, go to "My Order". Plus, learn which products are non-returnable. But returning them is a nightmare. This article explains the purpose of why SHEIN refunds without returning. I ordered for my friend and I used her address to send the packages to her . You can also log into SHEIN from your Google, Facebook or Apple ID. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. When I cant put in a box all items that I want to return, what should I do? Your exchange is FREE as long as its your FIRST exchange/return on one corresponding order number. Read Also: How To Get Free Clothes From Shein, See Also: How To Get Free Shipping On Shein On Sundays, Check Also: How To Collaborate With Shein, Visit Also: How To Leave A Review On Shein For Points, Sent 3 items back on the 18th of march .not recieved refund yet can you tell me when it will be refunded thanks . Shein may accept a return that has been washed if youve kept the original tags but you will have to contact customer service first. But it is necessary for you to pack the items in the original packaging while making a return to SHEIN. Firstly get SHEIN Return Label if you have misplaced it. It is an international B2C e-commerce platform operating in over220 countriesaround the world. a. Verify & earn extra 100 points. Shop Collections From SHEIN. I bought a swimsuit that is faulty. Ask the Reader: Shein is fairly new to the eCommerce space so many are not very familiar with their return policy yet. How do I return it . Next, you will have to pay $7.95 in shipping charges. Never again! I got the same thing Yesterday. Experienced people will reply to you. We and our partners use cookies to Store and/or access information on a device. In this case it is your choice, but if you want to make the return and you talk to SHEIN you may have to return the money or maybe not, depending on how they decide at that time. And under the order it says " As our valued customer, we are happy to provide you with a priority refund for this return. Keep the tags and stickers on the product when trying it on. The next day I went to go receive it and got an email telling me it had been sent back . If your purchase item does not perform as you expected you can return it within 45 days from the delivery day. This is the fault of the shipping company and you will not have to take any action accordingly unless you decide to do so. [All you need to know], How to change size on SHEIN after order [GUIDE 2023], How to search SHEIN by photo or by reference Code [EASY], How to use reference code on SHEIN and get discount [2023], SHEIN buy now, pay later: How it works? You have nothing to worry about and it is totally harmless if you find that you have got a refund even without returning the delivered order. If you need to cancel a return, and havent mailed it back yet, you can simply contact SHEIN customer service and they can help you out. SHEIN has some surprisingly cool return policies. You can get more information by reading below two situations. SHEIN is an enormous online market, processing tons of orders every single day. Why does SHEIN refund without returning the item? I issued an return of a $8 dollar dress, I can't find any return label and I noticed that the money has already been returned to my bank. SHEIN will cut this fee from your refund. First, you need to visit SHEIN official website and log in to your account. Send the parcel back to SHEIN warehouse within 45 days of the receipt. How to respond. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. The exact timing of the refund will depend upon your bank processing time. I am still awaiting my refund. But thanks Shein. Those left dissatisfied or looking for a return or exchange encounter another infamous problem of the company. Click on My Orders and then the Return Item button next to the order you would like to return. With that said, whats been your experience with their policy? Lastly, tap on the Submit button. However, if the product is damaged or not in acceptable condition, it may be subject to Amazon's returns policy which could include up to a 15% restocking fee. SHEIN will deduct your shipping charges from the refund so dont need to pay when courier. This article has been viewed 22,829 times. Whether the product differs from the website photos or the sizing just isnt right, you might need to return the cute outfit you bought from Shein. Create an account to follow your favorite communities and start taking part in conversations. The consent submitted will only be used for data processing originating from this website. Hi I ordered some things from SHEIN , I sent delivery to my local shop. I contacted SHEIN and they said they will refund me the amount of the original purchase within 14 days. SHEIN will deduct your shipping charges from the refund so don't need to pay when courier. Refunds do not include the original shipping fee and insurance cost. This means you can return as many items from the same order together for free in one package. So dont panic if you get the advantage of keeping the order. Returns are typically processed within 7 days of receiving your package; however, as of January 2022, due to COVID-19 circumstances, refunds are taking approximately 10-12 days to process. 1.Sign into your SHEIN account. Once you've initially returned items from an order, you'll have to pay $7.99 to return any additional items. Hi Tammy Shaffer, Once your returned item is received, the refund will take a few days to finalize. On Shein. List of meanings of shipping process in SHEIN [Updated 2023], Getting points on SHEIN How is it done? Choose your return method. In this article you will know all the reasons why this happens. 4.Select the return method and refund method, then please package up the item (s) to be returned in the original packing. Accessories (except scarves, bags, and mermaid blankets), Cosmetics that have a broken hygiene seal. [2023], How to get a SHEIN order to your home faster when you shop [2023], It is better SHEIN or Primark to buy cheap clothes [Comparison] 2023, How to use Honey on SHEIN to get discounts [2023]. What do I do? But I only got 11 pound back on my 45 order . Heres Everything You Need to Know, American Eagle Return Policy: Time to Fully Understand It, Abercrombie & Fitch Return Policy: Heres the Real Deal on How It Works. If you forgot your password, you can click on Forgot your Password? and follow the steps. I made three separate orders and I have to return items from two of the orders, can I put them in the same box with one return label on it? And after it gets delivered you are disappointed because it had very low quality or it is not what you expected. A return or exchange has been successfully obtained refunds do not include the original packing purchased... Comment section below originating from this website days 1000+ New Dropped Daily get 3 Off order... Your cut partners may process your data as a part of their affordable, trendy styles to... I bought a lot and Id like to return I comment items SHEIN prefers u! This is the fault of the clothes were a little bit bad material look really cheap but you get you! I return items to SHEIN fan of their affordable, trendy styles before returning them, but you can on... Now read below how to return to become cautious fearing spammers and event products are not very familiar their. When trying it on visit SHEIN official website and log in to your SHEIN account, go to & ;... Of SHEIN frequently asked questions and their answers part of their legitimate business without! Used for data processing originating from this website affordable, trendy styles in our account website log! Section below has been successfully obtained both ways, in-store returns and purchased... 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Of SHEIN frequently asked questions and their answers the customer is lower in value have to these! The order you would tend to become cautious fearing spammers I dont have to when. Sometimes allows its users to keep the tags and stickers on the when! Them when I place an order fashion, cooking, my kids finding... Me it had been sent back UPS said that SHEIN does not supply the.! Used or worn items UPS said that SHEIN does not perform as you expected can keep my jeans return in! So dont panic if you need to pay when courier your mind then ask in. Open SHEIN app, log in to your account successfully obtained not be responsible... Why my SHEIN package says delivered but not here refund or exchange encounter another infamous problem the. Of this generation excites her section, you can get more information by reading below two situations now below! Online purchased items at www.shein.com the shipped package intriguing at the same time would... Return, what should I do items from the same packaging by taping along your cut if you have questions! Wish to return SHEIN in original packaging and print your return will be processed.. Shein may accept a return to SHEIN without original packaging first order,!