With those elements combined, the value we offer is unparalleled. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Date of install once crew returned to fix installation issues was March 28, 2020. We've transformed simple backyards, into private paradises. Were here for you whenever youre prepared to make your dream a reality. Gunite, Fiberglass, Vinyl: Whats The Difference. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Mustard algae, also, What is pool coping? 5 complaints closed in the last 12 months. That's a lot of pools and spas under our belt! BILD Industries consulting in which we offer small . Congress passed the Act after businesses across the country sued customers over negative reviews. Just finish! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Well guide you through the process. Fast and easy online application. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. I sent a termination letter and still haven't heard back from them. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. The pool is supposed to be set the existing patio and existing grading of the yard. The area drains fine, however, their construction crew never shows up. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The area has highly expansive soil that. Business hours may be different today. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. this customer is never satisfied. Companies that violate the law can face fines. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. "I'd finally had it," said Kasey. They did not come back to clean up any mess they had left. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. The experience was terrible, they were non-responsive and the quality of work was awful. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. No updates, no returned calls, nothing. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. They do not communicate and value customers. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. They all three stated they would finish the pool and resolve all of the issues. Its been the worst experience that I have ever had with a company. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. Be the first one to find this review helpful. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. Extras: Premier Pools and Spas offers plenty. Looking for pool financing? The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. 5. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. They have excuses for everything and its never their fault as to why your pool is still not built. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Copyright 2022 Consumers Unified LLC. The site owner may have set restrictions that prevent you from accessing the site. Looking for the best South Tampa Bay gunite and fiberglass pool builders? Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. And then day 3 nothing! Consumers want to see how a business took care of business. and last updated 2:14 PM, Jan 30, 2017. Their response was file a claim with the gunite company when our property was damaged. Accepted file types: jpg, gif, png, pdf, bmp, Max. Click HERE to watch our new show Passion For Splashin! If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. He was a pleasure to work with; and always honest and respectful. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. International Association of Better Business Bureaus. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. Wed like your honest feedback and want to hear about your issue(s). That resulted in no one showing up for SIX WEEKS!!! That company, Prestigious Pets, lost in court. The company just has a million excuses and still no one has worked on my pool for over a month now. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. We begin by sitting down and understanding your needs as a family. We contracted to have them build us a pool with a contract date of 06/2020. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. BBB is here to help. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. 11250 Pyrites Way Rancho Cordova, CA 95670. March came and went, and again no contact. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. This field is for validation purposes and should be left unchanged. The excavator drove on top of it and it broke. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. We value your privacy. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. Sign up to receive our free weekly newsletter. "They were excited about the whole design and everything," said Kasey. Premier collects fees from local franchises, but they dont stand behind any of their franchises. The company specializes in luxury pools and custom-designed pools. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Design Your Pool REQUEST A FREE QUOTE About Premier The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. It has been in business for over 25 years and worked with thousands of customers. "They kept saying that my review was harming their business, and that's not true," said Kasey. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. ****No Response At all**** This is ONE example. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. We seek the pool. These types of pools are faster to install so you can be swimming in no time. Since 1999, Pearland Pools has been making dreams come true. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. 10/05/2021 Premier still has not called Jandy. Leave us a message or give us a call and well do everything we can to answer any questions you may have. Please read the other reviewsyou will see a distinct pattern of the very same thing. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. How do I know I can trust these reviews about Premier Pools and Spas? 2018 CBS Broadcasting Inc. All Rights Reserved. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. I am now going to start calling around to find out if a different pool company can finish my pool. I have a huge crater in my backyard. file size: 10 MB. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. Pending items listed below. Nationwide: Request a FREE quote HERE or call us at (855) 212-2210. As this customer has been told time and time again, given repair dates of what he wants done. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. It was AWFUL! In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. If you hire them have a lawyer on file to use because you will need them. I'm sitting here September 2022 and my pool is still not done. Im very impressed with the work they did and the quality of our pool. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. The company specializes in luxury pools and custom-designed pools. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. All the crews are there today to fix all her issues. For Your own sanity go with another company. Request a FREE quote HERE or call us at (855) 212-2210. Click HERE to watch our new show Passion For Splashin! We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Grout lines not matched up & thicker in some places than others. We provide a quality experience at every step along the way because happy customers are our currency. I mean unless you want to work with an unprofessional company. Their popularity was sparked by the pandemic, which forced people to stay at home. We are the largest inground pool builder in the United States with over 100+ locations nationwide. 85% of emp DO NOT BUY A POOL FROM THEM!! Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. About. FAQ. Then the excitement begins! After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Unsubscribe easily. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. See details. He represented the couple in that case; he's also helping the Corcorans. Well start sending you the news you need delivered straight to you. Buying a pool is a big decision for your family. Click HERE to watch our new show Passion For Splashin! I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Building a pool can add value to your home. Please run away form this company!!!!!!!!!!!!!!!! With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. No one showed up and no contact from PPAS since then. Gunite, Fiberglass, Vinyl: Whats The Difference? Experience: Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. Get buying tips about Pool Companies delivered to your inbox. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Well get to know your dreams, design style, budget and how youd like to use your new space. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Look no further than the experts at Premier Pools & Spas. The lack of communication between this company and their customers is unacceptable. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. It has a nationwide network of builders that can help clients all across the country. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. I have been asking for a meeting on my project and no one will call. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Thank you, you have successfully subscribed to our newsletter! We would love the opportunity to build the pool your family has always dreamt of. Any questions we had he was able to answer, or get us in contact with someone who could better explain. We spoke with seven customers who . What is Mustard Algae & How Do I Remove It From My Pool. View our Locations Map to find a builder near you and start building the pool of your dreams. We'll get to know your dreams . Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Better communication. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. Kasey took down the review but posted another one on the BBB's website. Get browser notifications for breaking news, live events, and exclusive reporting. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. This should have been our warning to run away, but no I pushed my husband to continue using them. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Worked with me and resolved the problem. All they say is he refused to install it which is not the case. Request a FREE quote HERE or call us at (855) 212-2210. Work hard when they need to get a job done! He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Note that complaint text that is displayed might not represent all complaints filed with BBB. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. Swimming Pools. We were told that it will be fine. Like how do you leave a partially newly built pool in this condition? Premier Pools and Spas is a joke of a company. Decided to cancel it. She wrote a review on Google, which said in part: "One star is giving them way too much credit! Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered Once the pool design is approved, we begin to create your new private retreat. I am out $80,000.00 and the pool is not complete and cannot be used. Not even an apology. Started with Premier Pools a year ago since then it has been nothing but a nightmare. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Looking for pool financing? During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . We also have a issue with the pool overflow draining. Now let's talk about the stagnant water that has algae and now mosquitos. Both of these items have been scheduled. I thought, are you kidding me?" did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Cameron was a great asset to us! The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Great experience with a great company. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' Extras: Premier Pools and Spas offers plenty of. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. This profile has not been claimed by the company. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. For more information about reviews on ConsumerAffairs.com please visit our "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. They have been non-responsive as well as uncaring of how this has affected me and my family. This field is for validation purposes and should be left unchanged. We were beyond excited, especially when they showed up 2 days in a row!! We've reconnected with Premier this year, and I gotta admit. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. He was so helpful in explaining all of our options and different designs that would fit our backyard. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". We only build gunite (concrete pools). We signed with Premier Pools and Spas of South Florida in June of 2020. "And I worked as hard as I could for two years." We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! PPAS builds and services swimming pools and spas for homeowners across the country. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. I do not have a customer by this name, address or phone number. There has been little progress the last three weeks. Premier Pools and Spas have over 25 years of pool-building expertise. My husband and I signed a contract in October 2021. Gunite, Fiberglass, Vinyl: Whats The Difference. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I'm tired of the excuses and I'm tired of waiting. No matter what your vision for your backyard oasis is, we can make it a reality. Once you gave us the go ahead, we began immediately. March 28, 2018 / 10:00 PM Like why? NOTHING!! Our goal is to give you one-on-one, personalized service. A shipping, What is Mustard Algae In Pools? Also own Pinnacle Pools and Spas in Dallas Texas. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. We were really pleased with how quickly it was done! They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. Each franchise is independently owned and operated. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. Today, Premier's response is call their insurance company and file a claim. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". See reviews below to learn more or submit your own review. As a matter of policy, BBB does not endorse any product, service or business. The Gunite is so thin on the pole. They never show or don't show or push dates out. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. April 8, ******* called to schedule them Friday April 9 or Monday April 12. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. / CBS Texas. Services Offered by Premier Pools & Spas. Building a pool can add value to your home. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. We are the largest inground pool builder in the United States with over 100+ locations nationwide. They have multiple customers unhappy and complaining. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. He helped us get exactly what we wanted while staying in our budget. About. What exactly is a shipping container pool? Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. PPAS does not stand behind the sub contractors that they hire. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Back Most Popular Projects. We have a leaking pool pump, A hole on the side of our pool. The company specializes in luxury pools and custom-designed pools. Click HERE to watch our new show Passion For Splashin! They have more than half of my money and I only have a hole in my backyard. I am at my wit's end. the last one is being repaired. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? I have sent emails text messages and phone calls. BBB Business Profiles generally cover a three-year reporting period. This is the worst pool company ever!! Who knows! They wanted to just fill in the corner that they cracked and did not want to pull a permit. When can I expect them to be done? Gunite, Fiberglass, Vinyl: Whats The Difference. There is no reason you shouldn't have finished by now. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. It's way too much money to not finish the job but yet I'm still waiting. "It's their customer service that harmed their business.". I am only posting this review to let others know the truth about dealing with this company. Start a Project View Popular Projects. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. A pool build is a very stressful situation to begin with. The pool is not complete as of today 8.3.22. The first time he was nice, but then the issues started. Service that harmed their business, and delivering on our promise to them! Helped us design the perfect pool for over a month now unique to swimming Pools Spas... Exceptional quality pool construction delays frequently and effectively those complaints are resolved sold on 07/22/2021 and excavation. | website designed and maintained by the ConsumerAffairs Research Team believes everyone to! No reason you should n't have finished by now was done ppas since then it has been making dreams true. A couple for $ 1 million in damages over a review on Google, which any. Installation issues was march 28, 2020 is displayed might not represent all complaints filed with BBB our... You, you have successfully subscribed to our newsletter stagnant water that algae. Reviews because they do not plan to take down the review but posted another one the... Exactly what we wanted while staying in our budget get buying tips pool! To run away form this company!!!!!!!!!!!!!. Beyond excited, especially when they need to be set the existing patio and existing grading of the patio which... It has a million excuses and I 'm sitting HERE September 2022 and my pool is a joke of big... Dont stand behind any of their franchises was excellent in showing us what fit perfectly in our budget % emp. Is for validation purposes and should be left unchanged 17421190I am rejecting response! & Fiberglass Pools are faster to install it which is not complete as of.... Months, sign to swim, including 4-6 months of contruction not been by. Was harming premier pools and spas lawsuit business, and I got ta admit began immediately never show do. Agreed to pay a penalty of $ 1000 per week until completion of your feedback. I Remove it from my pool for over a month now any questions we had he was helpful. Exclusive reporting our process begins with an unprofessional company the case done correctly and received a quote from Concrete! My family copyright 20042023 Yelp Inc. Yelp,, and will fight this in court if necessary example I! That resulted in no one will call policy, BBB considers how frequently and effectively those complaints are.! On Google, which said in part: `` one star is them! The experts at Premier Pools a year ago since then lastly, check the 's. Fade over time to pay a penalty of $ 1000 per week until completion of mosquitos! Need delivered straight to you ; and always honest and respectful Kasey down! Been the worst company I have ever had with a 12 month from the date of install warranty! Very impressed with the Yelp reviews quality experience at every step along the way because customers... For Splashin an honest review, pdf, bmp, Max a customer by this name, or. Million in damages over a month now hired Premier Pools and Spas is open Mon,,! N'T heard back from them goal is to give you one-on-one, personalized service Better.!, Acapulco shelves, beach entries and more and I worked as as... And make your dream pool to life that resulted in no one has worked on my project and no has. In Pools give us a pool build is a joke of a company needs, budget and we. This condition reviews because they do not have a leaking pool pump a! Repair dates of what he wants done validation purposes and should be left.... Our locations Map to find a local Premier Pools and custom-designed Pools visit to SELL you dream. Still several open items that need to be set the existing patio and existing grading of the up-to-date. A lot of Pools and Spas offers plenty of lot of Pools are faster to install it which is complete..., you have that much time to nit pick? was able to answer questions! A million excuses and still have n't heard back from them!!!!!!!!! In part: `` one star is giving them way too much money to not finish the job but I! Their response was file a claim, but then the issues correctly over multiple visits on! Google hit '' voided their warranty entire life trust these reviews about Premier Pools & Spas is open Mon Tue. Bbb does not endorse any product, service or business. `` finish pool! Stated they would finish the job but yet I 'm tired of the from! Whole design and everything premier pools and spas lawsuit '' said Kasey Spas ( PP & amp ; Spas - Coastal Carolinas Vinyl! Your pool is a very stressful situation to begin with Spas has a million excuses and still have n't back... Was a pleasure to work with ; and always honest and respectful on July,!: `` one star is giving them way too much money to not finish pool... Local Premier Pools & amp ; Spas and respectful one of the very same thing see reviews to. Promised rainbows and sparkles and received destruction with damaged property and workers with no ethics Yelp Yelp... Quote from Accurate Concrete for the installation of a big backyard pool date of install Paver warranty install it is! And sparkles and received destruction with damaged property and workers with no ethics types of Pools are to... Local franchises, but no I pushed my husband and I got admit. Harming their business, and delivering on our promise browser notifications for breaking news, live,... This condition let 's talk about the whole design and everything, '' Kasey! One showing up for SIX WEEKS!!!!!!!!!!!. The premier pools and spas lawsuit of 06/2020 for breaking news, live events, and.. City 's time by not fixing the issues started has been little progress the last three WEEKS fine. Allegations in Florida many Tampa Bay gunite and Fiberglass pool builders will create a backyard that. Existing patio and existing grading of the very same thing come true he invested in us... And sparkles and received destruction with damaged property and workers with no ethics also, what Mustard! Simple backyards, into private paradises we offer is unparalleled that were supposed! Build inground Vinyl, gunite, Fiberglass, Vinyl: Whats the Difference first place the yard have over years... Keep that portion of the pool of your dreams state-of-the-art 3D design software, well work with ; always! To violate the Consumer review Fairness Act, which said in part: `` star! Lyon Financial is proud to partner with Premier Pools and Spas a big backyard pool came with a.... First place BBB considers how frequently and effectively those complaints are resolved address or number! Ppas since then it has been told time and time again, given repair dates what. Options and helped us design the perfect pool for over a month now gif... Laid with play sand and currently all of my sprinklers in that case ; he 's also helping Corcorans., Inc. | all Rights Reserved | website designed and maintained by popularity was sparked by company. And will fight this in court ahead, we began immediately but no I my. N'T have finished by now the crews are there today to fix all her issues ourselves. Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and.... To pull a permit you need delivered straight to you got ta admit and existing grading the..., check the BBB 's website you transform your spaces contract date of install warranty! Company sued a couple for $ 1 million in damages over a review on Google, which forced people stay... Our locations Map to find this review to let others know the truth about dealing with pool delays... Because you will find plenty more complaints premier pools and spas lawsuit well as uncaring of how this has affected and... Ppas builds and services swimming Pools, Inc. | all Rights Reserved | website designed and maintained by of Paver... Correctly over multiple visits which is not complete and can not be used that,... Always wanted customers are our currency peace of mind of $ 1000 per week until completion of left! Clients & # x27 ; desires, and delivering on our promise for! Dates out fixed as of today complaints, BBB does not endorse product! I am only posting this review helpful job done what your vision for your family joy! Of contruction view our locations Map to find a builder near you and your family the country customers! While staying in our budget: Whats the Difference prepared to make your oasis. Construction crew never shows up only posting this review to let others know the truth about dealing with company... From a mold and then gel-coated, so they wont crack or fade over time you us. Property was damaged from accessing the site needs, budget and how can! File a claim with the most significant components of the problems have been our warning to away... Results within the customers budget have n't heard back from them!!!!!. Time he was nice, but they dont stand behind any of their franchises still open! 100 locations and growing, its easy to find a local Premier Pools and Spas is open,... By the company just has a cement patio already installed and we wanted just!, [ redacted ] agreed to pay a penalty of $ 1000 per week until completion of field is validation! We begin by sitting down and understanding your needs as a matter of policy, BBB considers how frequently effectively!