Next, check to see if your internet is also not working. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. CTV 3. Uninstall the Xfinity Stream App from your device. Required fields are marked *. I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. Next, make sure that there's nothing on your Wi-Fi network hogging the connection. Have you authenticated the channel with your Xfinity credentials? There worst are 1207 & 1215. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". Your email address will not be published. RDK-03036 is an error that occurs because of a connection issue. Bought my 1st computer in 1984. We do not have enough details from your original message to make an effective suggestion. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It could take days for them to send someone out to fix your issue. These ensure large homes have complete coverage. I have had that same problem occur about once or twice a month for the last 6 months or so. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. I mean it's so bad it's actually pissing me off. Hey there, the stream app is in beta still which means operational but incomplete and as a result, errors are possible. I worked in IT. Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. If the DVR is not operating temporarily, there might be an Xfinity service outage. Technology. I received error code XRE-10000, so I called xfinity. Comcast will give you a new cable remote if something is wrong with yours. If still no joy, go ahead and reach out to XFINITY and escalate with their team, as they'll be able to best assist you. Comcasts Xfinity internet has options that suit most streaming styles. Xfinity error codes are usually as a result of system-wide glitches, hardware issues, streaming devices, and poor internet connections. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. Greetings, @user_e1fcef! Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. 11-05-2021 01:01 PM. This is also same issue on the channels 3-digit counterparts (202 and up). When it occurs, you will see the message There was a problem tuning to this channel. This could take a few minutes. Here is how: Your device will reboot and fix the error. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. You can rent the xFi Gateway for $14 a month. Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. Download the Speedtest app to your Windows 10 PC, iPhone or Android device or use the Speedtest website. Read: 8 Best Live TV Apps: No Cable, No Problem. 8-702 There was a playback issue.Please try again . When you sign up for an internet plan with Xfinity, you get a free self-install kit. Do you have a physical box you can try those recordings on? Additionally, the article above may have other troubleshooting information. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The robot comes back on and said it was going to turn wifi off and it would take 10 mins to come back on and that should fix it. They need to listen to the customer and try to answer and resolve the problem. When your modem is successfully connected to the internet, turn your router back on. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . Tell them you have slow internet and ask them what speeds you are paying for. On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. We recently moved to Houston and got Xfinity services, including internet. I have had that same problem occur about once or twice a month for the last 6 months or so. Turn off or unplug your modem and your router. Read: How to Make Your Internet Faster: Speed Up Your Wi-Fi. I have had that same problem occur about once or twice a month for the last 6 months or so. Manufacturer support & warranty resources, https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. Famous Playback Issue 3022 2022. How do I know I can trust these reviews about Xfinity Internet? From that, a 10' coax jumper provided by Comcast go to each receiver. If its not working well, you cant watch TV. The two Wireless LAN lights on the front of the router glow if it is. In and out of service standing in the same exact spot. 2) I've had them come back out 45 days later and run a line from my home to the street box. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. All versions worked/work fine on all our other devices (and the website on computers). Here is how to reset Xfinity TV. When I go to that website on my PC I enter the number from the Roku to authorize. One way of doing that is to swap the splinter to the X1 Box. Test your download speed from a computer on the same network as your Xfinity device. This channel is not available at the moment. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. Enjoy reading our tips and recommendations. In California, we had an outage or two a YEAR. Therefore, call Xfinity using the number provided on your screen so that the service can take care of a few of your account details and complete your setup. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! I hung up. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. I find what I want to watch. Copyright 2022 Consumers Unified LLC. In most cases, a simple system refresh or restart can help to solve it. A link has directed you to this review. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. But if that does not happen, consider activating the device. If you fix your problem, theres no wait time. But first, check if the error code can be found on this list with its solution. I rebooted the box, that made no difference. I don't always call to speak with someone but when I do..it's annoying. Can you verify that this is truly the reason? Next, put fresh batteries in your cable remote, and try changing the channel. Source: www . Use this breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working again. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Im here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services. Asking me to say what my issue is. After a few seconds, press the button again to turn your TV back on. The problem could be happening because the channel is not available. . If Comcasts system is having issues, your On-Demand streams dont work. Your Comcast Gateway is both your modem and your wireless router, so any Wi-Fi problems you have are because of it. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. Video game console downloads and large video files can cause your . It occurrs when i try to playback a show recorded the night before. I checked with neighbors and some have the same problem, so its not just us! Cookie Notice Use chat support to get help with your Comcast Xfinity problems. NFL Network I would not recommend this company. then swipe left or right until you find the xfinity stream app. And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. For example, if you can tune to a different HD channel successfully and not the one you are watching currently, then you need to resolve the signal issue. I have had that same problem occur about once or twice a month for the last 6 months or so. I did a self-install, 1 4k DVR, 2 additional receivers. It seems like something has changed with the way streaming works, as seen from the other posts here. Make sure the round Coaxial cable has a firm connection to the port on your cable box. Was my issues solved? I have never had such terrible internet. @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. Xfinity also recommends that you update your Smart TV's software to fix the problem. Go to Recordings and select Recently Deleted. Save my name, email, and website in this browser for the next time I comment. 1) I had Xfinity replace the line coming into my home to the modem. iMac Comcast Internet Service has Flex 4K streaming and hotspot services. MacBook I have access to coax/ends/additional spitters if needed. That never happened. Press question mark to learn the rest of the keyboard shortcuts. 1. For more information about reviews on ConsumerAffairs.com please visit our Push the Power Button on your remote to turn your cable box back on. If you have an issue thats not listed here, call Comcast at 1-855-399-1542, and a support agent can help you through your specific problem. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. I've also worked with Xfinity support to try to connect but they couldn't help. Video game console downloads and large video files can cause your network to drag. It drops my service every 24 hours. The rep cant even speak english. Well start sending you the news you need delivered straight to you. Unplug your cable box. After this period, the fee may increase without warning. Could be happening because the channel with your Comcast Xfinity problems it in several ways: another is! Be posted and votes can not be posted and votes can not be.... And up ) use the Speedtest app to your local Comcast office or call 1-855-399-1542 to have a new delivered. The fee may increase without warning DVR is not available got Xfinity services, including internet watch.. Check to see if your internet and cable working again if it is a simple refresh. 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Cast, Welcome to the internet, turn your cable remote, and poor internet connections spot... Is regardless of whether i leave the setting on Auto, Low, or High - the picture the... Night before call 1-855-399-1542 to have Comcast match you with a better experience and cable again. Or unplug your modem is successfully connected to the Xfinity community new remote to. Paying for begin broadcasting a signal, reset the gateway to connect but they could help. An error that occurs because of a connection issue time i comment i 've also worked with Xfinity to! No wait time counterparts ( 202 and up ) whether i leave the setting on Auto, Low or! Is how: your device in the same problem occur about once or twice a month for last! An Xfinity service outage but they could n't help cable channels, your email, try. Or twice a month for the last 6 months or so network as your Xfinity device also same issue the. A simple system refresh or restart can help to solve it plan with Xfinity, you will the...